Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World Review

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Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World ReviewThe book was well written and made for entertaining reading. However, the materials were more like a pep talk on good customer service. I needed, and expected, more straight-forward tips of how to implement an improved service program.Lip Service : 50 Humorous Stories of the Worst Customer Service in America and Interviews with the 10 Best Companies in the World Overview

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